Release Notes 12.0

The labels for the deli­very and bil­ling addres­ses have been standardized.

In the order PDF, the cur­ren­cy has been stan­dar­di­zed for indi­vi­du­al oder items and total prices.

The import and bulk chan­ge func­tions for assets now include the acqui­si­ti­on type and have been expan­ded to include addi­tio­nal columns.

The "Part­ner" report has been expan­ded to include the "Order grou­ping" column.

The pass­word can now be chan­ged wit­hout being lin­ked to a spe­ci­fic user.

Updated the asset histo­ry description.

Added a new report titled “Incor­rect docu­ments from requests”.

Dele­ted assets can now also be res­to­red using the form.

Addi­tio­nal menu items in the SSP can now be shown or hid­den using permissions.

The email histo­ry now dis­plays the cor­re­spon­ding email process.

You can now assign peo­p­le direct­ly in the cost cen­ter area form.

Seve­ral menu items under "Mas­ter Data" have been moved from "Order" to "SSP - Order."

OA has been enhan­ced with a new "Craw­ler records" report, which now dis­plays errors in the crawler.

The labels for cost cen­ter fields have been stan­dar­di­zed across mul­ti­ple reports.

The "Cost cen­ter area" form now dis­plays a mes­sa­ge indi­ca­ting that the ente­red data must be saved.

Impro­ved dis­play of non-igno­rable errors in documents.

A new action, “Chan­ge org. data” has been added to the sys­tem form.

Hand­ling of "Adopt orga­niza­tio­nal data from owner" has been adapt­ed for sys­tems used by PAM.

In the request form, you can now use a but­ton to navi­ga­te direct­ly to the asset.

The "Order con­di­ti­ons" report has been expan­ded to include the new colum­ns "Cur­rent remai­ning term sup­p­ly" and "Remai­ning term comparator".

IDoc orders are now vali­da­ted and pos­ted automatically.

The "Appro­ver teams" report has been expan­ded to include the "Requests in appr­oval" column.

Requests can now be voided once all asso­cia­ted orders have been voided.

The "Sta­tus" field has been remo­ved from the report and form for licen­se mas­ter agreements.

In Licen­se manage­ment, access to view the licen­se key can now be gran­ted separately.

Lea­se agree­ments are auto­ma­ti­cal­ly pre-fil­led from a mas­ter agree­ment when the agree­ment is created.

Sim­pli­fied switch to "In pro­gress" when sen­ding an email from a ticket.

Ticket tags can now be sor­ted by priority.

In the event of an SLA escala­ti­on, the team, the team lea­der, and the assi­gned agent can now be noti­fied inde­pendent­ly of one another.

Added a new "All tasks" report to the help desk.

Added a sup­port fea­ture for dis­patching in the help desk.

War­nings rela­ted to assets in the ticket have been updated.

Seve­ral reports now dis­play the date of the ticket's last action.

You can now also chan­ge the ser­vice using the ticket bulk chan­ge feature.

New sys­tem roles for the Con­trol­ling area and adjus­t­ments to the Con­trol­ling reports.

The descrip­ti­on of the acti­vi­ty types has been expanded.

Opti­mi­zing the dis­play of emp­ty data in charts.

Sta­bi­li­ty and secu­ri­ty have been improved.

Error mes­sa­ges during imports have been improved.

The dis­play of the legend in email tem­pla­tes has been standardized.