Release Notes 11.12

Impro­ved navi­ga­ti­on and user gui­dance bet­ween cost cen­tres and cost cent­re areas.

In the sys­tem report, the "Acti­ve Loca­ti­on" column can now be fil­te­red and sorted.

You can now main­tain the coll­ec­tion order type yourself.

To impro­ve tracea­bi­li­ty, prin­ter data is now stored for longer.

Fol­lo­wing a chan­ge to an unknown mate­ri­al, PAM now per­forms an auto­ma­tic cor­rec­tion if a con­su­ma­ble can be iden­ti­fied based on the known data.

The escala­ti­on mes­sa­ge can now also be trig­ge­red if a craw­ler is offline.

The host­na­me of a prin­ter is now also retrie­ved from the SNMP data if the prin­ter is not addres­sed by its hostname.

The con­tract forms now dis­play the rele­vant con­tract num­ber in the header.

Lea­se cer­ti­fi­ca­tes and fol­low-up lea­se cer­ti­fi­ca­tes are now easier to distin­gu­ish in the shared reports.

The lea­sing report now also dis­plays the month­ly inst­al­ments due to date.

When crea­ting a ticket from an email, the ticket cont­act is now also set based on the email address to which the rep­ly should be sent.

The cor­re­spon­dence now allows you to switch to the ticket cont­act if the ticket sub­mit­ter is not sui­ta­ble for rep­ly­ing (e.g. noreply).

The for­mat­ting of the ticket descrip­ti­on is now also appli­ed cor­rect­ly in emails.

The tar­get date for a ticket is now also visi­ble to customers.

It is now also pos­si­ble to assign an SLA based on the ticket type (inci­dent, etc.).

The report on sett­le­ment rates now dis­plays infor­ma­ti­on on the most recent settlement.