Release Notes 11.17
Update available for cloud systems as of August 31, 2026
New system roles have been added in the BASIC area.
IDoc orders have been extended. The system owner and the cost centre are retrieved.
The report analysing warranty data is now also available across clients.
Fixed an error that occurred when creating OpenTrans orders.
Query volume to the Lexmark Cloud interface has been optimized.
The alarm messages are now displayed clearly.
The PAM Crawler escalation emails are now grouped and can be customized.
Bugs in the Lexmark cloud interfaces have been fixed.
The "My requests" report in SSP now loads faster.
Issue resolved: When changing cost centers in the request approval process, an error message no longer appears if no reason has been entered.
Fixed an error in the report on a system's assigned requests.
The presentation of report items for maintenance and license agreements has been standardized.
The "New Assets" report has been renamed "Assets not covered by a maintenance contract" and improved.
Assets from the "Assets not covered by a maintenance contract" report can now be assigned to a maintenance contract item.
The handling of deleted assets in license agreements has been optimized.
Added an alert feature for automatic settlements.
Fixed an error in the assignment of assets to maintenance contract items.
A new MCP interface for AI-powered ticket search has been added (beta feature).
The email history in the help desk is now sorted in descending order by default.
The new "Assets in tickets" report has been added.
The new "Resubmissions" report and other improvements to ticket resubmissions have been added.
Memos in the ticket history are now translated into the language specified by the client.
The creator of a ticket is now saved directly as a reference.
You can once again select different contract email templates in the alert settings for the master license agreements.
Fixed an issue with forwarding emails in the help desk.
Webhooks can now be managed via the API.
Webhook timeouts can now be adjusted without restarting the system.
Grammatical corrections have been made to the license and maintenance agreement.
The report for analyzing warranty data is now also available across clients.
