FAQ – what is frequently asked
What is this OFFICE ASSET and what can it do?
Questions about questions? No problem!
Here are answers to frequently asked questions.
- IT Asset Management
- OFFICE ASSET
- Working with OFFICE ASSET
- PAM – Printer Asset Management
If you still can’t find the right answer, we’ll be happy to help you personally. Write us via the contact form – we look forward to your message!
IT Asset Management
- What does the acronym ITAM mean?
ITAM means IT Asset Management.
- What is IT Asset Management?
IT Asset Management refers to a process for capturing and managing all IT assets of a company.
- What does IT asset management software do?
The IT asset management software manages all IT assets available at a company, and all associated warranties. Individual functions and views can be customized for each employee via definable authorizations.
- What is IT Asset Management Software needed for?
The IT asset management software records all IT assets of a company and manages them. Assets can be tracked and managed from acquisition to use and, ultimately, disposal. All departments have access to asset information such as cost, location and condition, depending on their authorization.
- What does an IT asset management software optimize?
The IT asset management software optimizes the lifecycle of an IT asset within the company. From procurement to use and, ultimately, disposal, the asset can be tracked and managed. In addition, costs can be saved by automating processes.
- What is OFFICE ASSET?
OFFICE ASSET is an IT asset management software with which all IT assets of a company can be mapped and processed by all authorized employees. Thus, only one software is needed for different processes.
- What do I need OFFICE ASSET for?
With the increasing complexity of IT infrastructures, it is becoming more and more difficult to maintain an overview of the assets used, such as hardware, software or peripherals. However, this is not only important for IT managers, helpdesk staff and administrators – other company departments such as controlling or purchasing also need reliable data in this regard.
- What distinguishes OFFICE ASSET from other software providers?
With OFFICE ASSET, in addition to mapping your entire corporate structure, all technical and commercial information is also displayed in detail and assigned to specific users. This results in optimal management and control of all IT assets over their entire lifecycle. A high degree of automation saves costs and resources. IT management, budgeting, planning, IT service charging, contract and license management and much more are optimally supported in their tasks and decisions.
- How can I customize OFFICE ASSET for my company?
That's an easy one: Because you can make OFFICE ASSET you own and configure it exactly the way you need it! Add modules as you need them, assign roles, assign rights and usage options to employees and automate your processes.
- Who can work with OFFICE ASSET?
Anyone with a terminal device with Internet access and a browser can do it once they have the proper permissions. The following departments would be typical: Controlling, Purchasing, Finance, IT, Warehouse, Marketing, Administration.
- Are there interfaces with other programs?
By default, OFFICE ASSET has import and export interfaces to and from Excel, CSV and PDF.
- In which languages is OFFICE ASSET available?
The IT asset management software can already be used in German, English and French. We will be happy to add further languages individually upon enquiry.
Working with OFFICE ASSET
- Pricing of OFFICE ASSET
OFFICE ASSET is charging by the number of active assets. Smaller companies will in fact have no costs at first, costs per module/use will accrue only with a more extensive use of OFFICE ASSET.
- Does the subscription renew automatically?
No, OFFICE ASSET will inform you before the subscription expires so that you can renew or change your subscription as needed.
- How do I cancel my OFFICE ASSET subscription?
Before the annual subscription expires, you can change the number of assets and modules. It is not necessary to cancel your subscription, as they do not renew automatically. It's for you to decide.
- What can I buy in the OFFICE ASSET store?
OFFICE ASSET can be ordered in modules so that you can decide which functions you need and how to adapt them to your company's requirements. Booking additional modules is possible at any time. You can always upgrade.
- How does the configurator work?
In the configurator, select each module you would like to license and specify the number of assets or users you need each module for.
- How do I book a module?
You can add a module to an existing license or book a new license at any time via our store in the configurator.
- How can I cancel my subscription?
With us, you don't need to cancel or think about deadlines. Your license expires after one year and you have to actively renew it. This is very easy and can be done with one click in your user account. Here you can also see how long your license is still valid.
- How can I change my subscription?
You can extend your subscription in the configurator at any time, both by an entire module and by the number of booked assets/users. If you no longer need a module or want to reduce the number of assets/users, you can do so only after the current license expires. Before you extend your license for another year, you can revise your configuration.
- How can I move my subscription to another server?
Server moves are no problem with OFFICE ASSET. Move OFFICE ASSET with you and we will contact you to confirm the move to prevent misuse by third parties.
- How do I get the free trial version?
For the free trial version, simply click on Trial version in the store directly on the home page and send us your company details - shortly afterwards we will send you all the information to the e-mail address you provided. You can also send us a message directly via contact form or chat.
- Why are there different modules?
OFFICE ASSET can be ordered in modules, so that the required functions can be selected and adapted to the company's requirements. An extension of the modules is possible at any time. The update capability is always maintained.
- Can I combine the modules?
Absolutely! Each module of OFFICE ASSET can be used separately, but the benefits are greater, especially in the automation of products, when several modules are combined.
- What is the Basic?
Basic from OFFICE ASSET is an asset management system that can be used to record and manage IT assets. Assets can be typed and classified, organizational data can be stored and reports can be created.
PAM - Printer Asset Management
- What is the meaning of the abbreviation PAM?
PAM is the abbreviation of Printer Asset Management.
- What is Printer Asset Management?
Printer Asset Management automatically reads printer data, regardless of and across all the manufacturers, and compiles it in the form of reports as required. On this basis, further processes can be triggered, some of which can be fully automated, e.g., the ordering of consumables.
- Who needs Printer Asset Management Software (PAM)?
PAM provides central fleet management for printers and enables an overview of the quantity of printed pages, printing costs and print job originators. Printer-related processes (e.g. ordering consumables) can be planned, automated and monitored. This reduces operational costs and minimizes material-related downtimes.