Release Notes 10.20
Update available for cloud systems as of February 10, 2025

Fixed an error that could occur when assigning maintenance groups.

The printer master data for PAM can now be imported automatically on a regular basis.
The PAM requirement e-mail can now contain a link to approve or cancel the requirement.
Reporting for pam accounters has been optimized.
PAM can now handle it better when new printers are recognized without printed pages.
The crawler support information has been improved.
The MPS billing view now shows when pages have been weighted by PAM, making it easier to understand the calculated print volumes.
Fixed a bug that caused the accounters to no longer start.

Fixed an error that occurred when a delivery comment with too many characters was entered.
Fixed a bug that prevented the download of file attachments to requirement requests.

Contract categories can now also be maintained via the API.

The PDF report for a ticket can now be downloaded via an API endpoint.
The e-mail that is sent when a solution is rejected is now also displayed in the correspondence.
Exceptions can now be set for e-mail processing for known ticket notifiers.
The e-mail processing rules have been extended.
The ticket printout has been visually adapted. Information is no longer cut off.
Fixed an error that caused some emails not to be displayed in the correspondence.
Fixed an error when an email was processed for a ticket of a deleted customer.

Fixed an error that could occur when mass changing activity types.

The API for customer assets now also displays the associated client.

Processing of webhooks improved to make them more stable and perform better.
The corresponding description is now displayed in the e-mail template form.
The spell check available in the browser is now used for multi-line text fields.
Diagrams can now also be displayed in full screen.
Users are now shown that a variant is active when they jump from a dashboard widget to the report.

Previous correspondence can now also be displayed and replied to within the APP.