Release Notes 10.1
Update available for cloud systems as of May 08, 2023
Extension of the reports by the column Order status.
Adjustment of the sorting of the menu items in the menu bar.
In the Self Service Portal, the Search is now reset when returning to the Home Screen.
The addition of assets to rental vouchers now takes place consistently. This makes it possible to exclude the possibility of an asset being booked to several active rental vouchers.
The technician can now set the status on approach in the app. With the appropriate email configuration, the customer then receives an email with the estimated time of arrival, which is calculated based on the current location.
There is now a report that shows the current status messages of all tickets with the same address.
In the scheduling, tickets can now also be assigned via a Calendar view .
The ticket view can now also display nearby tickets.
The API endpoint has been adjusted to avoid misconfigurations in the customer account.
The creation of a rule will be done in the corresponding menu item in the master data in the future. When creating a ticket, rules can be taken over from existing tickets.
When entering in the History for SLA escalations the corresponding escalation step is now also noted.
The e-mail to the Ticket solution is now also displayed in the Correspondence tab.
The technical solution description is now already pre-filled in the form for status change.
Bug fixed: E-Mail for Ticket solution does not fill the solution label correctly.
Coordinate caching for the Google Maps API to accelerate map functions.
Completion of French translation.