Release Notes 8.5

Update available for cloud systems as of January 5/, 2021




For the Crawl-E download link you can store the following master data for the printer:
  • Location
  • cost center
  • person
  • business unit
In addition, a download link can be generated via an API.
The asset service number has been added to the fleet overviews.
Remarks can now be added in any manually created demand.
The master data of a printer can be uploaded via the PAM setup.

Bug fixed: The person change is now possible again regardless of the store entry.

The various factor types have been removed from the framework agreement so that only the monthly or markup factor can be specified. If one factor is entered, the respective other factor is calculated accordingly. 

In the tickets, the entire email history for this ticket can now be viewed via the new tab Correspondence. The individual mails/responses are visually separated. This feature is only available for the new form version.
The Helpdesk Setup in the system maintenance has been removed, because you can configure Helpdesk in the master data accordingly and thus save steps between duplications.
Bug fixed: The sorting by specific fields in the TicketTeam API was not possible.

Improvement of asset search and selection, so that the search is started only after entering a search term, for a faster hit result. If the input is deleted, all assets are output.
Documents can be attached to a ticket via app. In addition, a comment can be added to the attachment. The documents must already be available on the smartphone and must not exceed a size previously defined by the administrator.
The naming system of images uploaded via the app has been changed. The current date is now used for the name."
Error fixed: Android devices could not establish a HTTP connection

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